Excerpts of answers to Frequently Asked Questions (FAQ). Click the question to see the full answer.
Encapsulation is a low moisture method for cleaning carpets. Encapsulation utilizes new polymer technology that forms a distinct crystal. As the carpet is scrubbed the soil is released from the fiber and is now suspended in the polymer. As the polymer dries it forms a crystal that breaks away from the fiber.
A spot can be removed, a stain usually cannot. A stain occurs when the staining material has penetrated the fiber through the dye sites. Once the stain has become lodged in the dye sites, it will most likely not come out. There are some heat transfer techniques with a steam iron that can open up
This is entirely relative to surrounding circumstances. A good maintenance company should be able to analyze this based on the amount of traffic the carpet receives. There are some commercial buildings we clean once a year and some high traffic buildings we clean once a week.
Probably so. It is important to remember that carpet is like having an extra air filter. Much of the dust and other contaminates get trapped in carpet. This situation is actually a very healthy thing because if the carpet did not hold on to these contaminates they would likely be breathed into your lungs. I
Yes. A new floor should be sealed. It is very important that the correct seal be used and that you understand what seal really means in the natural stone industry. This is much like comparing wrist watches. Some are waterproof and some are water resistant. There is no such thing as a natural stone sealant
Once marble has lost its clarity and gloss from scratches, they must be removed. This procedure is called honing and it is very similar to sanding a wood floor. When sanding a wood floor, one would begin with a 60 grit sand paper to remove the scratches, then work your way up to a 220
This is a complicated question and a sensitive issue. If you ask an architect, designer, installer or a maintenance specialist, you will get all different answers. The designer will go with what looks good, the installer will go with the easiest to install and the maintenance specialist will tell you the easiest to maintain and
To put it simply, granite is much harder than marble. Marble is approximately as hard as your fingernail, while granite is approximately as hard as stainless steel. For this reason, granite requires very expensive materials and much more labor. It is important to remember that granite is more expensive to restore than marble but it
Knowing the fancy name for natural stone really is not important. Many stone distributors have different names for the same stone anyway. Originally the name for a stone was very simple, it included the color and the name of the city it came from, such as Roso Verona. This sounds fancy but it simply means
Absolutely. This is vital. Think of it this way, a janitorial firm is responsible for dust and dirt. A maintenance company is responsible for gloss and scratches. If a janitorial firm is not properly cleaning the floor, then the dust and dirt will create scratches and dullness. Keeping a natural stone floor clean is very
This varies a lot depending on the type of floor and the amount of traffic. The price for a restoration depends on many things. (1) Is there lippage? Lippage means that a stone is higher than an adjacent stone. (2) How damaged and scratched is the stone? (3) How glossy and reflective do you want
This is a common problem that should not occur. These mineral formations happen when the granite is subject to water from somewhere. Most of the time the water is from under the stone. As the water turns into water vapor, the water enters the atmosphere and leaves behind the minerals and other contaminates that were
Natural stone must breath or it can deteriorate. Any type of topical covering or coating is not recommended. If you feel that a waxed floor looks good, then you have yet to see the full potential of your natural stone. Gloss is only one characteristic of natural stone. The other is clarity. Wax can achieve
Marble is made up of calcite, while granite is made up of quartzite, biotite and feldspar crystals. When you look closely at granite, you can see the crystals compacted closely together. Marble will not have this crystal look unless it has some crystals in a vein. Granite, at one time was a molten rock that